Returns and Exchanges
If a fault occurs, please contact me and I will do my best to sort out the problem. I may ask you to take photos of the fault or ask for more information regarding the issue. Each issue will be dealt with on a case by case basis.
I don't accept change of mind returns.
No sorry, not at the moment.
All purchases will be sent at Australia Post parcel rates (Domestic Shipping $7.95 & Express Shipping $10.35).
Once your order has been packaged and posted, a tracking number will be emailed to the email address attached to your order.
Please allow a minimum of 5 business days for your order to be processed, packaged and dispatched. You can track you package through Australia Post website.
Express shipping upgrades can be purchased at checkout. This only makes the postage express and does not fast-track your order to the top of the fulfilment list.
All purchases over $100 receive a free upgrade to Express Shipping.
Pick up from Armidale NSW - use the code LOCALLOVE when checking out to receive free postage. Please contact me in-regards to a pick up time.
Why is your shop empty?
I would love to have my store fully stocked at all times but unfortunately I physically can't keep up with the demand. I will restock my store once a month.
• Do not wear polymer clay earrings while applying perfume, make-up, deodorant or hairspray.
• Do not shower or swim wearing polymer clay earrings.
• Take care not to drop polymer clay earrings, as they may break like any other clay or glass object.
• To clean polymer clay earrings, wipe with a piece of soft fabric or wet wipe.
• Avoid using any solvents or commercial jewellery cleaning machines as they may damage the polymer clay layer.
• When not in use, store polymer clay jewellery in a box or a separate compartment. Sharp objects can scratch its surface.
What are the earrings made of?
All earrings are handmade in Armidale, NSW by Madeleine Hunt out of polymer clay. The earring posts are hypoallergenic surgical steel or plated gold, perfect for sensitive ears. Jump rings and hardware may tarnish over time.